Cbus Super Stadium Game Day

FAQ

What is Cbus Super Stadium’s seating capacity?

The official seating capacity of Cbus Super Stadium is 27,400.  In concert mode the venue can host up to 40,000 spectators (subject to final staging configuration).
 

Can I hire out a function space at Cbus Super Stadium on non-event days?

Make your event one to remember and host it in one of our exclusive function rooms! Cbus Super Stadium can be hired out for conferences, functions and events on non-game days. If you would like to find out more, please visit our Venue Functions page.

 
Can I hire out Cbus Super Stadium for a particular event or activity?

Cbus Super Stadium is capable of staging a wide range of small and large scale events, as well as activities such as film shoots, corporate days, product launches and more. To enquire about hiring the stadium, please visit our Stadium Hire page or Contact Us directly.

 
How do I book or enquire about event day corporate packages?

All event day corporate packages are managed by the sporting club of the event you are attending. For corporate packages for home games at Cbus Super Stadium, please contact either the Gold Coast Titans, Australian Rugby Union or the appropriate club/venue hirer. For special events such as concerts, please contact the concert promoter directly.


What is the dress code for corporate facilities?

It is recommended that all corporate guests wear smart casual attire and abide by the dress standards required by your corporate host.

 
Can I see inside Cbus Super Stadium on a non-event day?

Cbus Super Stadium has a team of dedicated volunteers who conduct Venue Tours, by request.  Bookings are essential. To confirm your place on a tour or for private group booking enquiries, please call (07) 5656 5500 or email tours@cbussuperstadium.com.au.
 

Can I attend my team’s training sessions?

Open training sessions are at the discretion of the team. For all enquiries regarding opening and closed training sessions, please contact your team directly.

 
How do I find out about curtain raiser information and upcoming events at Cbus Super Stadium?

Find out what’s happening at Cbus Super Stadium, including match day timings, on our What’s On page.

 
Where can I view my gate entry location?

Before you go, check out Cbus Super Stadium Map to find your gate location, as well as transport information and drop off and pick up zones. 

 
Can I smoke inside Cbus Super Stadium?

Cbus Super Stadium is a smoke-free venue. Patrons must exit the stadium if they wish to smoke. This includes e-cigarettes. Please retain your ticket and collect a “pass-out” from a stadium staff member at the allocated exit points.
 

Can I purchase merchandise at Cbus Super Stadium?

Selected merchandise will be available for purchase at Cbus Super Stadium on event day.

 
What happens when bad weather is forecast for an event?

Cbus Super Stadium is an outdoor, open-air facility. An event may be delayed if adverse weather is experienced, however, this decision is determined by the club or event promoter.  Patrons should check Cbus Super Stadium’s Facebook for updated details, and prepare for wet weather by bringing jackets or ponchos. Umbrellas are not permitted to be used inside the venue during play as they block the view of other patrons.

 
Can I exit and re-enter Cbus Super Stadium during an event?

If you wish to exit and re-enter Cbus Super Stadium at any time during an event, please retain your ticket and collect a “pass-out” from a stadium staff member at the allocated exit points.

 
Will there be road closures around Cbus Super Stadium during events?

Road closures will be in place around Cbus Super Stadium before, during and after major events. Please follow directions given by Queensland Police, traffic controllers and traffic signs during these times. For more information, please Contact Us directly.

 
Will there be Kick to Kick field access after all Gold Coast Titans matches at Cbus Super Stadium?

Post-match Kick to Kick is subject to venue management decision on the event day.

 
What should I do if I experience anti-social behaviour at an event?

If patrons require assistance or experience anti-social behaviour they can SMS Cbus Super Stadium Assist Line on 0427 002 699. 


What accomodation options are close to Cbus Super Stadium?

The stadium is located in a predominantly residential area.  The Gold Coast suburb of Broadbeach provides a range of accommodation options, as well as being located close to designated transport options for travel to Cbus Super Stadium. Please consult with your local travel agent for specific accommodation options relevant to your own circumstances.


Can I arrange for a personal message to be put up on the big screens during an event?

All message enquires must be made with the sporting club or venue hirer for an event (e.g. Gold Coast Titans).  The stadium is not able to provide permission for these messages, and any enquiries will be referred to the sporting club or hirer.

Patrons may be subject to bag checks prior to entering the venue. Please refer to our Conditions of Entry for a full list of permitted and prohibited items. 

    


What food and drink can I bring into Cbus Super Stadium?

Patrons are not permitted to bring in food or beverages from commercial outlets. However, homemade food, food required for medical reasons, sealed bottled water and sealed non-alcoholic beverages in plastic bottles are permitted. Food and beverages can also be purchased inside the venue.


Can I bring in a backpack?

Bags are permitted inside Cbus Super Stadium provided they are smaller than 40cm x 40cm x 40cm.  Larger bags will need to be cloaked at any of the free cloaking facilities located at Gate B and Gate D. Avoid delays by leaving large bags at home.


Can I bring in an esky?

Soft eskies are permitted so long as they fit under your seat and are within the permitted bag size limits (40cm x 40cm x 40cm). Hard eskies are not permitted into Cbus Super Stadium.


Can I bring in my camera?

Cameras with a lens length no greater than 200mm are permitted into Cbus Super Stadium. The use of photographic, video or audio equipment for commercial purposes is not permitted. Video and/or audio recorders, commercial digital equipment, camera tripods and/or monopods may be refused entry.


Can I bring in a poster, flag or banner to support my team?

Flags or banners are permitted provided they do not contain offensive wording or political messages and are no larger than 120 x 60cm. The flag pole must be no greater than 90cm in length and 2cm in diameter. All items larger than the listed size must be pre-registered and approved by the venue prior to event day. Emails should be sent to info@cbussuperstadium.com.au


Are umbrellas allowed in the stadium?

Umbrellas are permitted but cannot be raised inside the venue during play as they block the view of other patrons. We recommend that you bring a jacket or poncho if rain is forecast.


Can I bring my child’s stroller into Cbus Super Stadium?

Strollers are not allowed to be used within the seating bowl. Strollers must be checked into the free cloaking facilities located at Gate B or Gate D, or stored under your seat if possible.


Can I bring hot drinks into Cbus Super Stadium?

Thermoses containing tea and coffee are allowed. These may be checked by security due to liquor licencing requirements.


I have a medical condition that requires me to bring in something on the prohibited list. What should I do?

If you would like to bring in a prohibited item due to medical reasons, please contact us prior to attending the event on (07) 5656 5500 or info@cbussuperstadium.com.au


Can I bring my mobility scooter in?

Mobility scooters (not a golf buggy or similar) are allowed into the stadium seating area. They are permitted only in the disabled seating areas in the stadium facing the field of play. Patrons must sit on their scooter if allocated a space in these areas.  Patrons are advised to pre-purchase tickets and advise Ticketek that a mobility scooter will be utilised.  

Some scooters may need to be cloaked at the venue. The Venue Management decision will be final in determining if the scooter may be in the seating areas or cloaked. For full details please contact Cbus Super Stadium on (07) 5656 5500 during business hours.

Please view our Getting Here page for information about parking and transport at Cbus Super Stadium.



Can I park at Cbus Super Stadium?

Cbus Super Stadium is a public transport destination. There are no public car parks available on event days and two minute parking limits apply across streets within the Robina Traffic Area on event days. Find out more about parking restrictions around Cbus Super Stadium on the City of Gold Coast website.


How do I get to Cbus Super Stadium?

Public Transport is the best way to get to Cbus Super Stadium and is included FREE with your ticket on all Surfside Busline services, Queensland Rail City Network trains and G:Link services from four hours prior to the main event until four hours post the end of the event. Travel is also available on dedicate event shuttles from the Park ’n’ Ride sites listed below.

You must present your valid match day ticket to access any of the free public transport services. Free travel is not valid on Airtrain or Brisbane City Council ferries.


Where can I catch a designated Shuttle Bus to go to Cbus Super Stadium?

Free shuttle bus services are provided from the following areas upon presentation of an event day ticket:

 

  • The Park and Ride located at Firth Park in Mudgeeraba,
  • Broadbeach South G Link station on the Gold Coast Highway in Broadbeach and,
  • Outside the Burleigh Heads Primary School on the Lower Gold Coast Highway.



How often do the Shuttle Buses run?

Event day shuttle bus services commence 20 minutes prior to the advertised gates open time, and will run approximately every 15 minutes.  Buses will run in this manner until approximately 20 minutes prior to the kick off of the main game, and then recommence at the end of the event. To view event gate opening and kick off times, please visit our What's On page.



How do I get to the Park 'n' Ride at Firth Park?

The Park and Ride facility at Firth Park is located on Somerset Drive in Mudgeeraba. The closest exits to Firth Park from the M1 Motorway are Exit 80 heading North, and Exit 79 or 82 if heading south.


Is there accessibility parking at Cbus Super Stadium?

Cbus Super Stadium has a limited number of complimentary disabled car park spaces located on the Eastern side of the venue on Stadium Drive for individuals with a valid purple Australian Disability Parking Permit (ADPP). These spaces are available on a first come, first served basis. Individuals must display their ADPP at all times and spot checks will occur to ensure that pass holders are traveling within the vehicle. 

Due to the limited number of disabled car park spaces, there is no parking available at the stadium to holders of red Queensland Disablility Parking Permits (QDPP).  Holders of QDPP can be dropped off in Centreline Place (near Gate B) or catch the designated accessibility bus provided from Firth Park, Mudgeeraba.

To view more information on accessible transport, parking, tickets and facilities, please visit our Accessibility page.


What is the closest train station to Cbus Super Stadium?

Robina Railway Station is located approximately 350 metres south of Cbus Super Stadium.  There is a lift available for those with mobility issues. Visit Translink to plan your journey.


What is the closest bus station to Cbus Super Stadium?

Robina Bus Interchange is located directly adjacent to Robina Railway Station, approximately 350 metres south of Cbus Super Stadium. There are also a number of other bus stops in the local area. Visit Translink to plan your journey.


Is there a taxi rank at Cbus Super Stadium?

The taxi rank is located on Centreline Place and operates on major event days only. View the Cbus Super Stadium Map for more information.


Is there a ride share zone at Cbus Super Stadium?

The ride share drop off zone is located on the corner of Robina Town Centre Drive and Cheltenham Drive.


Do I get free public transport with my event ticket?

Your event ticket includes FREE public transport to and from Cbus Super Stadium on all regular Queensland Rail train services and Surfside bus services. You must have your event ticket to ride. Visit Translink to plan your journey.


Can I get free public transport if I have not collected my event tickets yet?

Patrons must be able to present a valid event day ticket to be entitled to the free public transport.  Patrons who choose to collect their tickets at the venue on an event day will only be entitled to a free return journey on public transport.


How do I apply for coach parking?

Coach operators MUST apply for a parking permit as there is limited capacity in designated on-street parking zones for coaches. Visit the coach parking section of our Getting Here page for more information. 


Is there somewhere to leave a bicycle?

Bicycle racks are located external to Cbus Super Stadium on the North and the East.

Tickets for all events held at Cbus Super Stadium should only be purchased through Ticketek. All questions regarding ticketing should be directed to Ticketek.

 
 

Where can I buy tickets for events at Cbus Super Stadium?

Ticketek is the only authorised ticketing agent for events at the venue. Cbus Super Stadium has no obligation to honour tickets purchased from unauthorised re-sellers such as Viagogo, Ebay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, Ticket Bis and Queenoftickets.
 

Can I buy tickets at Cbus Super Stadium on the event day?

Provided an event is not sold out beforehand, tickets are available for purchase and collection from gate opening times on event days. Ticket offices are located at Gate B and Gate D. Please note some ticket offices may be closed depending on the event.


Are there alcohol-free seating options?

There are unlicensed seating options available via Ticketek. Patrons are not permitted to consume any alcohol in these areas.



Does my child need a ticket?

Depending on the event you are attending, your child may not need a ticket if they do not occupy a seat. This is up to the discretion of the club or promoter. Please contact the Gold Coast Titans, Australian Rugby Union, Cbus Super Stadium or the appropriate club/venue hirer for more information.


How do I make group ticket bookings?

Groups booking of 10 or more tickets should call the Ticketek Group Booking line on 1300 364 001.


I want a refund on my ticket. What should I do?

All ticket refunds will need to go through Ticketek. Ticketek states that "a refund or exchange of a ticket is applicable if an event cancels, is rescheduled or significantly relocated. A refund or exchange of a ticket is not applicable as a result of a change in your personal circumstances, a change of mind or an incorrect purchase". If you would like to submit a request for a ticket refund, please use the Ticketek Contact Us Form and provide the following details:
 



I have injured myself and would like to relocate to more accessible seating. What should I do?

Please contact Ticketek if you would like to change your original seating location due to medical reasons.


How do I qualify for a concession ticket?

Concession availability and entitlements vary from event to event, depending on the club or promoter. Information about concession tickets will be provided at point of sale on the Ticketek website.


Are my seats under cover?

A portion of stadium seating is under cover.  Due to the open plan design of the stadium, there can be no guarantees that you will remain dry should rain and wind occur, regardless of your seating location.  The drip-line (where the edge of the roof lies) is between rows 10 to 15. To see the view from your section, check out the Cbus Super Stadium Map.


What is a restricted view ticket?

A restricted view at Cbus Super Stadium generally refers to seats located directly behind glass panels along stairwells.  It is classified as a restricted view due to the top of the glass panel possibly being at a patron’s eye level when sitting in their seat. To see the view from your section, check out the Cbus Super Stadium Map.


How are the rows numbered?

Row 1 is located at ground level, and then work backwards.


Where should I buy tickets if I want to sit behind the players benches?

For Titans home games, the team will enter the field of play nearest to seats located in Aisle 4.  Away teams enter the field of play nearest to seats located in Aisle 7 and 8.

For all information on accessible tickets, parking, seating and facilities, please visit our Accessibility page.



Is accessible seating available at Cbus Super Stadium?

Accessible seating is available at Cbus Super Stadium on all sides of the venue, and can be purchased through Ticketek. To book an accessible seat, please contact Ticketek's Special Needs call centre on 1300 665 915 (Monday to Saturday 9am to 8pm AEST & Sundays & Public Holidays 9am to 5pm AEST).  Please see the staff at your gate for the best accessible route to your seat.


Are accessible toilets at Cbus Super Stadium?

Accessible toilets are located throughout Cbus Super Stadium. Please see the friendly event staff inside the venue to locate the closest accessible toilet to your designated seating location.


How do I access stadium PWD seating?

All designated accessible seating is located without the need to utilise the stairs. Please see the staff at your gate for the best accessible route to your seat.


Is there accessibility parking at Cbus Super Stadium?

Cbus Super Stadium has a limited number of complimentary disabled car park spaces located on the Eastern side of the venue on Stadium Drive for individuals with a valid purple Australian Disability Parking Permit (ADPP). These spaces are available on a first come, first served basis. Individuals must display their ADPP at all times and spot checks will occur to ensure that pass holders are traveling within the vehicle.

Due to the limited number of disabled car park spaces, there is no parking available at the stadium to holders of red Queensland Disablility Parking Permits (QDPP).  Holders of QDPP can be dropped off in Centreline Place (near Gate B) or catch the designated accessibility bus provided from Firth Park, Mudgeeraba.


Is there accessibility park 'n' ride to Cbus Super Stadium?


An accessible shuttle bus service is available from Firth Park, which is located on Somerset Drive, Mudgeeraba. This shuttle is available to holders of either an Australian Disability Parking Permit (ADPP) or a Red Disability Parking Permit (QDPP). Individuals with other accessibility requirements may also utilise this service subject to capacity. Parking is available within close proximity to the bus departure point. Low level accessible buses depart Firth Park 90 minutes and 30 minutes prior to the start of the main event. Buses drop off in Centreline Place, in close proximity to Gate B.  

Shuttles will depart from the same location on Centreline Place at 20 minutes and 60 minutes post event. 

View the Cbus Super Stadium Map to see the location of our major facilities including transport, first aid, water bubblers, lift access and more.



Are there water bubblers inside Cbus Super Stadium?

Water bubblers are available on Level 1 near Aisle 2 and Ground Level near Aisle 18.


Are there parents’ rooms and baby changing facilities inside Cbus Super Stadium?

There are parent’s rooms incorporating baby changing facilities throughout the concourse areas at Cbus Super Stadium. View the Cbus Super Stadium Map for more information.


Is cloaking available at Cbus Super Stadium?

Free cloaking is available at Gate B and Gate D. Collection can be made up to 30 minutes post match. After this, items will be returned to the Venue Management Office for collection.  


Do you have ATMs?

There are ATMs available inside the stadium. All merchandise and catering outlets are also equipped with EFTPOS facilities. 


Do you have First Aid facilities?

First Aid facilities are available on Level 1 near Aisle 1 and Ground Level near Aisle 18.  


Where can I go to collect lost property?

Items left at the stadium on event days can be collected from Cbus Super Stadium Office at Gate A during regular business hours.

 

How do I get a Resident Parking Permit?

Please contact the City of Gold Coast Licensing and Approval Department on (07) 5667 5987 for any enquiries relating to authorised resident and visitor permits.  Permits are issued directly by the council on an annual basis to those who are eligible under the scheme.  Vehicle and pedestrian access to streets within the area will be maintained at all times except under the direction of police during stadium egress.


Can I get passes for visitors to my property?

Visitor access passes are no longer issued by the stadium under the new scheme.


I’m a Stadium Drive resident, what do I need?

Stadium Drive residents are issued Cbus Super Stadium resident stickers at the commencement of each year for the sole purpose of access to their property through the traffic control point at the intersection of Promethean Way and Stadium Drive.


I am a new Stadium Drive resident.  How do I get Resident Vehicle Stickers?

Please visit the Cbus Super Stadium Reception during office hours, or contact us on (07) 5656 5500 to collect or arrange for Resident Vehicle Stickers for your property. If attending the office, please bring along current ID showing your valid address.


When does the Robina Stadium Traffic Area commence on an event day?

The starting time for event day road closures commences at 12:00am on the event day through to 11:59pm.  Please refer to the signs located at entry points to the Traffic Area which will advise dates of upcoming major event days.  On street parking is restricted to two minutes unless a valid City of Gold Coast permit is displayed on the vehicle.  Please contact us via email at info@cbussuperstadium.com.au if you wish to be added to an email distribution list sent out the week prior to each major event at the venue, detailing event and traffic information.


Are there any road closures under the new Robina Traffic Area arrangements?

There is a partial road closure of Stadium Drive with contra flow operating on event days.  Access is only permitted for bona fide residents with a Cbus Super Stadium Resident Vehicle Sticker (see above).  QPS will delay access to other roads by up to 45 minutes during stadium egress for the safety of road users and stadium guests.  These roads include Laver Drive, East Lane, Cheltenham Drive, Robina Station Drive, Paddington Place, Promethean Drive, Promenade Avenue and Centreline Place.  All other roads remain open during an event for resident and visitor access.  On street parking is restricted to two (2) minutes unless a valid City of Gold Coast permit is displayed on the vehicle.  City of Gold Coast enforcement officers patrol the traffic area.